{"id":3598,"date":"2021-10-11T17:53:12","date_gmt":"2021-10-11T17:53:12","guid":{"rendered":"https:\/\/multiwasap.com\/pt\/?p=3598"},"modified":"2021-12-16T03:20:37","modified_gmt":"2021-12-16T03:20:37","slug":"usar-whatsapp-business-como-crm","status":"publish","type":"post","link":"https:\/\/multiwasap.com\/pt\/usar-whatsapp-business-como-crm\/","title":{"rendered":"Como usar WhatsApp Business como um CRM?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>Como transformar uma conta ca\u00f3tica do WhatsApp Business em um CRM organizado para armazenar e gerenciar conversas de clientes?&nbsp;<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Estamos cientes de que hoje o WhatsApp Business \u00e9 a ferramenta de comunica\u00e7\u00e3o mais eficaz e direta para interagir com os clientes, fidelizar e impulsionar as vendas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e3o \u00e9 segredo.&nbsp;Voc\u00ea sabe disso e n\u00f3s sabemos tamb\u00e9m.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mas, como tudo na vida, nada \u00e9 perfeito.&nbsp;\u00c9 isso mesmo, at\u00e9 mesmo a plataforma t\u00e3o amada e confi\u00e1vel d\u00e1 momentos de tristeza aos propriet\u00e1rios de neg\u00f3cios (como a longo tempo fora do ar recentemente).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O que acontece \u00e9 que, embora seja uma ferramenta voltada para neg\u00f3cios, at\u00e9 agora o app Zuckerberg n\u00e3o havia entendido que gerenciar clientes \u00e9 um COMPLETO ESTRESSE.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sim, tem suas etiquetas para classificar os clientes e tudo mais.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O problema \u00e9 que por si s\u00f3 n\u00e3o pode ser um CRM:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong><strong>Voc\u00ea n\u00e3o pode armazenar seus dados de contato em um s\u00f3 lugar (informa\u00e7\u00f5es espalhadas em cada dispositivo)<\/strong><\/strong><\/li><li><strong><strong>Todos os seus agentes de vendas N\u00c3O t\u00eam acesso \u00e0s mesmas informa\u00e7\u00f5es (normalmente, eles precisam pedir<\/strong>&nbsp;informa\u00e7\u00f5es do cliente a outro colega)<\/strong><\/li><li><strong><strong>\u00c9 imposs\u00edvel atribuir detalhes do cliente, como recibo de compra, endere\u00e7o, pa\u00eds (os chats s\u00e3o muito b\u00e1sicos)<\/strong><\/strong><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Poder\u00edamos listar mais coisas, mas n\u00e3o estamos aqui para falar mal desta ferramenta que se tornou indispens\u00e1vel em nosso dia a dia.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mas n\u00e3o h\u00e1 nada para se preocupar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tudo tem solu\u00e7\u00e3o e o bom \u00e9 que voc\u00ea pode transformar sua conta do WhatsApp para neg\u00f3cios em um verdadeiro CRM para vendas e gerenciamento de clientes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Muitas empresas j\u00e1 o fizeram.&nbsp;Como tudo, \u00e9 uma quest\u00e3o de saber transformar essas fragilidades em FORTALEZAS.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><strong>E aqui vamos revelar 3 chaves para colocar seu WhatsApp para empresas para funcionar como um CRM.<\/strong><\/strong><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_88 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6addb419acc1c\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6addb419acc1c\"  aria-label=\"Alternar\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/multiwasap.com\/pt\/usar-whatsapp-business-como-crm\/#%C2%BFComo_transformar_seu_Whatsapp_para_empresas_em_um_CRM_em_3_passos\" >\u00bfComo transformar seu Whatsapp para empresas em um CRM em 3 passos?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/multiwasap.com\/pt\/usar-whatsapp-business-como-crm\/#1Configure_respostas_automaticas_muito_antes_de_difundir_seu_numero\" >1.Configure respostas autom\u00e1ticas ( muito antes de difundir seu n\u00famero)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/multiwasap.com\/pt\/usar-whatsapp-business-como-crm\/#2Crie_um_Chatbot_para_WhatsApp_por_mais_que_ache_que_pode_fazer_tudo\" >2.Crie um Chatbot para WhatsApp (por mais que ache que pode fazer tudo)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/multiwasap.com\/pt\/usar-whatsapp-business-como-crm\/#3Integre_um_software_de_CRM_ao_Whatsapp_Business_se_voce_quiser_crecer\" >3.Integre um software de CRM ao Whatsapp Business ( se voc\u00ea quiser crecer)<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/multiwasap.com\/pt\/usar-whatsapp-business-como-crm\/#Sintimos_muito_MultiWasap_nao_e_o_CRM_que_voce_estava_buscando\" >Sintimos muito, MultiWasap n\u00e3o \u00e9 o CRM que voc\u00ea estava buscando<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%C2%BFComo_transformar_seu_Whatsapp_para_empresas_em_um_CRM_em_3_passos\"><\/span>\u00bfComo transformar seu Whatsapp para empresas em um CRM em 3 passos?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1Configure_respostas_automaticas_muito_antes_de_difundir_seu_numero\"><\/span>1.Configure respostas autom\u00e1ticas <em>( muito antes de difundir seu n\u00famero)<\/em><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1268\" height=\"664\" src=\"https:\/\/multiwasap.com\/pt\/wp-content\/uploads\/2021\/10\/crm-integrados-a-whatsapp-1.jpg\" alt=\"\" class=\"wp-image-3631\" srcset=\"https:\/\/multiwasap.com\/pt\/wp-content\/uploads\/2021\/10\/crm-integrados-a-whatsapp-1.jpg 1268w, https:\/\/multiwasap.com\/pt\/wp-content\/uploads\/2021\/10\/crm-integrados-a-whatsapp-1-768x402.jpg 768w\" sizes=\"(max-width: 1268px) 100vw, 1268px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gerenciar um bom relacionamento com os clientes est\u00e1 associado ao facilitar informa\u00e7\u00f5es oportunas no momento em que s\u00e3o solicitadas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Portanto, voc\u00ea deve ativar as respostas autom\u00e1ticas em seu perfil do WhatsApp Business para que, quando um cliente enviar uma consulta, sua equipe tenha um conjunto de respostas previamente escritas nas m\u00e3os para enviar rapidamente ao cliente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Isso o ajudar\u00e1 a economizar tempo, evitar erros nas informa\u00e7\u00f5es enviadas e promove uma aten\u00e7\u00e3o sem demora.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lembre-se de que n\u00e3o \u00e9 produtivo (e saud\u00e1vel) ter sua equipe de servi\u00e7o \/ vendas escrevendo manualmente at\u00e9 que se esgotem as mesmas mensagens para os clientes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Antes de gritar que voc\u00ea habilitou um novo canal de vendas para o WhatsApp, certifique-se de que j\u00e1 configurou as respostas autom\u00e1ticas.&nbsp;N\u00e3o deixe que seu entusiasmo ou \u00e2nsias de vender deixe voc\u00ea come\u00e7ar sem isso.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2Crie_um_Chatbot_para_WhatsApp_por_mais_que_ache_que_pode_fazer_tudo\"><\/span>2.Crie um Chatbot para WhatsApp <em>(por mais que ache que pode fazer tudo)<\/em><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"2880\" height=\"1612\" src=\"https:\/\/multiwasap.com\/pt\/wp-content\/uploads\/2021\/10\/whatsapp-chatbot-crm.png\" alt=\"\" class=\"wp-image-3633\" srcset=\"https:\/\/multiwasap.com\/pt\/wp-content\/uploads\/2021\/10\/whatsapp-chatbot-crm.png 2880w, https:\/\/multiwasap.com\/pt\/wp-content\/uploads\/2021\/10\/whatsapp-chatbot-crm-768x430.png 768w, https:\/\/multiwasap.com\/pt\/wp-content\/uploads\/2021\/10\/whatsapp-chatbot-crm-1536x860.png 1536w, https:\/\/multiwasap.com\/pt\/wp-content\/uploads\/2021\/10\/whatsapp-chatbot-crm-2048x1146.png 2048w\" sizes=\"(max-width: 2880px) 100vw, 2880px\" \/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">O que acontece quando as respostas autom\u00e1ticas n\u00e3o s\u00e3o suficientes para lidar com grandes volumes de conversas?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se a sua empresa \u00e9 grande e recebe um grande n\u00famero de mensagens por dia, voc\u00ea deve integrar um chatbot para o WhatsApp.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Os&nbsp;<strong>chatbots para Whatsapp<\/strong>&nbsp;s\u00e3o projetados para fazer fluir mensagens mais complexas, podendo responder sobre quase todas as d\u00favidas os clientes de forma r\u00e1pida, humana e direta.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O bot do WhatsApp responde no segundo em que recebe a consulta do usu\u00e1rio, guiando-o automaticamente para a resposta.&nbsp;O chatbot pode responder ao cliente por meio de fluxo de mensagens, perguntas, menus interativos ou recursos de multim\u00eddia.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Os&nbsp;<strong>chatbots do WhatsApp<\/strong>&nbsp;tamb\u00e9m podem transferir \u200b\u200bo cliente para um agente humano para atendimento mais personalizado.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e3o tem como.&nbsp;Se voc\u00ea quer transformar seu WhatsApp Business em um CRM, investir em um chatbot \u00e9 essencial.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3Integre_um_software_de_CRM_ao_Whatsapp_Business_se_voce_quiser_crecer\"><\/span>3.Integre um software de CRM ao Whatsapp Business <em>( se voc\u00ea quiser crecer)<\/em><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"2000\" height=\"1100\" src=\"https:\/\/multiwasap.com\/pt\/wp-content\/uploads\/2021\/10\/crm-whatsapp-business.jpg\" alt=\"\" class=\"wp-image-3637\" srcset=\"https:\/\/multiwasap.com\/pt\/wp-content\/uploads\/2021\/10\/crm-whatsapp-business.jpg 2000w, https:\/\/multiwasap.com\/pt\/wp-content\/uploads\/2021\/10\/crm-whatsapp-business-768x422.jpg 768w, https:\/\/multiwasap.com\/pt\/wp-content\/uploads\/2021\/10\/crm-whatsapp-business-1536x845.jpg 1536w\" sizes=\"(max-width: 2000px) 100vw, 2000px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u00bfToda la informaci\u00f3n de tus chats est\u00e1n dispersos en varios n\u00fameros de WhatsApp? \u00bfTardas mucho en encontrar datos de tus clientes?&nbsp;\u00bfTus agentes pierden tiempo traspasando informaci\u00f3n entre s\u00ed?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Arriba te hemos descrito las se\u00f1ales m\u00e1s evidentes de que si o si necesitas integrar un <strong>software de CRM para WhatsApp<\/strong> a tu negocio.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Como ya hab\u00edamos mencionado,&nbsp;WhatsApp Business todav\u00eda no ha desarrollado una funci\u00f3n de CRM como tal.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As\u00ed que tenemos que integrar un software CRM externo mediante su API.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lo que hacen los <strong>softwares CRM para WhatsApp <\/strong>es ALMACENAR todos los chats y datos de tus clientes en un solo lugar.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Concentran toda la informaci\u00f3n de tus chats de manera organizada en un historial, haciendo que sea m\u00e1s accesible y r\u00e1pida de encontrar para&nbsp;tu equipo de atenci\u00f3n.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As\u00ed pues, cuando un chat sea transferido a otro agente, este ya no necesita volver a pedir informaci\u00f3n del cliente al otro asesor que atendi\u00f3 el chat antes que \u00e9l.&nbsp; <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ni mucho menos preguntar nuevamente al cliente: <em>&#8221;Disculpe \u00bfCu\u00e1l fue su pedido?<\/em>&#8221; Como clientes que todos hemos sido, es irritante y hasta ofensivo que nos pidan explicar de nuevo nuestro inconveniente o hacer todo el pedido desde cero.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bem, voc\u00ea pode encontrar uma \u00f3tima lista dos&nbsp;<strong>melhores CRM para WhatsApp Business do mercado.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mas se voc\u00ea realmente quer acelerar o crescimento do seu neg\u00f3cio, deve procurar um&nbsp;<strong>CRM integrado ao WhatsApp<\/strong>&nbsp;que, al\u00e9m de armazenar seus contatos, inclua chatbot e envio em massa de mensagens.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Desta forma, voc\u00ea n\u00e3o ter\u00e1 que gastar dinheiro extra com diversas ferramentas integradas ao seu WhatsApp Business.&nbsp;Nem tenha que aprender como cada um deles funciona.&nbsp;Muito tempo e dinheiro tamb\u00e9m s\u00e3o desperdi\u00e7ados.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Por exemplo, existem muitos&nbsp;<strong>CRMs integrados ao WhatsApp, como o MultiWasap,<\/strong>&nbsp;que se conectam ao seu WhatsApp Business para poder armazenar todos os chats e dados de seus clientes em um s\u00f3 lugar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Isso o ajudar\u00e1 a:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Em resumo, usar um&nbsp;<strong>CRM integrado ao WhatsApp&nbsp;Business<\/strong>&nbsp;ajudar\u00e1 voc\u00ea a: <\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><span style=\"font-size: inherit;\">Economizar tempo encontrando facilmente chats com seus clientes<\/span><\/li><li><span style=\"font-size: inherit;\">Retomar a conversa com um cliente, contextualizando o que foi discutido anteriormente<\/span><\/li><li>Centralizar todas as informa\u00e7\u00f5es e conversas em um s\u00f3 lugar<\/li><li>Detectar oportunidades de melhoria<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Sintimos_muito_MultiWasap_nao_e_o_CRM_que_voce_estava_buscando\"><\/span>Sintimos muito, MultiWasap n\u00e3o \u00e9 o CRM que voc\u00ea estava buscando<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pois se voc\u00ea estava procurando apenas um software que atue exclusivamente como CRM, lamentamos desapont\u00e1-lo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>MultiWasap <\/strong>es mucho m\u00e1s que t\u00fa cl\u00e1sico CRM:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c9 a <strong>primrira<\/strong> <strong>ferramenta e mais completa do Whatsapp Marketing<\/strong> com:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>CRM integrado ao Whatsapp<\/li><li>Sistema multiagente\u00a0<\/li><li>Env\u00edo em massa de mensagens <\/li><li>Um chatbot amig\u00e1vel <\/li><li>Transfer\u00eancia de chats \u00e0 outras \u00e1reas<\/li><li>Asigna\u00e7\u00e3o autom\u00e1tica de carga <\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">E o melhor: voc\u00ea&nbsp;<strong>s\u00f3 precisa de um \u00fanico n\u00famero WA<\/strong>&nbsp;para conectar v\u00e1rios agentes e atender clientes de v\u00e1rios PCs e dispositivos ao mesmo tempo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si quieres transformar tu ca\u00f3tico Whatsapp Business en desordenado en un CRM eficiente con Se voc\u00ea deseja transformar seu ca\u00f3tico WhatsApp Business em um CRM eficiente com MultiWasap, entre em contato&nbsp; <a href=\"https:\/\/multiwasap.com\/pt\/\">aqui. <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Como transformar uma conta ca\u00f3tica do WhatsApp Business em um CRM organizado para armazenar e gerenciar conversas de clientes?&nbsp; Estamos cientes de que hoje o WhatsApp Business \u00e9 a ferramenta de comunica\u00e7\u00e3o mais eficaz e direta para interagir com os clientes, fidelizar e impulsionar as vendas. N\u00e3o \u00e9 segredo.&nbsp;Voc\u00ea sabe disso e n\u00f3s sabemos tamb\u00e9m.&nbsp; &#8230; <a title=\"Como usar WhatsApp Business como um CRM?\" class=\"read-more\" href=\"https:\/\/multiwasap.com\/pt\/usar-whatsapp-business-como-crm\/\" aria-label=\"More on Como usar WhatsApp Business como um CRM?\">Ler mais<\/a><\/p>\n","protected":false},"author":3,"featured_media":3625,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-3598","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm-para-whatsapp-business"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como usar WhatsApp Business como um CRM? - MultiWasap | Sistema de Multiagente para WhatsApp<\/title>\n<meta name=\"description\" content=\"Voc\u00ea quer usar Whatsapp Business como um CRM? 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